Returns & Guarantee
The 30-day guarantee
If a piece arrives faulty, damaged, defective, or not as described, you get a full refund or a free replacement within 30 days of delivery, and we pay the return shipping. That is the guarantee, written once, and it is the same sentence everywhere else on this site.
You also have 30 days to return a piece you have simply changed your mind about. The conditions for that are below, and the return shipping in that case is yours.
What a returned piece has to look like
- Back with us within 30 days of the delivery date.
- In its original condition, unused and undamaged.
- In its original packaging, including the capsule, bag, or box it arrived in.
- With any accessories that came with it.
There is no restocking fee. A piece that comes back marked, cleaned, polished, or without its packaging may be refused or refunded in part, and we will tell you which before anything is decided.
How to start a return
- Contact us through the contact page within 30 days of delivery.
- Give your order number, the piece you are returning, and the reason.
- We reply with the return address and instructions. Do not send anything back before you have them, because a parcel that arrives with no reference is hard to match to an order.
- Send the piece with a tracked service and keep the receipt. We cannot refund a return that goes missing on its way to us.
Who pays the return shipping
We do, when the piece is faulty, damaged, defective, incorrect, or not as described. You do, when you have changed your mind. Outbound shipping charges are refunded in the first case and not in the second.
Refunds
We email you when a return arrives, and again when it has been checked. An approved refund goes back to the original payment method within 5 to 10 business days. How quickly it then shows on your statement is up to your bank or card issuer, and that is usually where the remaining wait is.
If a return is rejected, we email you the reason and the photographs it rests on before the piece is sent back.
Damaged or defective on arrival
Contact us within 7 days of delivery. Send clear photographs of the piece, of the damage, and of the outer packaging, because the packaging is what tells us and the carrier what happened. We replace the piece at no cost to you, or refund it in full if a replacement is not available. You are not asked to pay any part of that.
Exchanges
We do not offer exchanges. If you want a different piece, return the one you have for a refund and place a new order. It is faster than an exchange, and your money is never sitting in between two orders.
Cancelling an order
You can cancel or change an order within 2 hours of placing it. Contact us with your order number inside that window. After 2 hours the order has moved into the packing queue, and the return process above is the way to unwind it.
European Union and United Kingdom right of withdrawal
If you are in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days of delivery, for any reason. To use it, tell us inside those 14 days. We refund the price of the pieces and the standard outbound shipping cost. Return shipping is yours unless the piece was faulty, damaged, defective, or incorrect.
Our 30-day policy runs longer than the 14-day right and does not replace it. Whichever gives you more, you keep.
Your statutory rights
Nothing on this page limits the consumer protection rights you hold where you live.
Disclosure
47 Vault sells novelty commemorative pieces made for display and collecting. They are not legal tender, not precious metal, and not investments, and they are not affiliated with, licensed by, or endorsed by any government entity, public office, or public figure.