Shipping & Delivery
Where we ship from
Every 47 Vault order is packed and dispatched from Tampa, Florida. The pieces themselves are imported, and we do not describe them as made in the United States.
Processing time
Orders are processed within 2 business days. Business days are Monday to Friday, excluding public holidays. You get one email when the order is placed and a second when it is dispatched.
Delivery times
These run from the date of dispatch, not the date you order. Add the processing time above to get the full picture.
- United States: 2 to 7 business days after dispatch.
- International: 2 to 5 days on top of the United States timeline, depending on the destination and on customs.
These are working estimates based on the carrier's service, not promises we can enforce on your behalf. Weather, customs, and postal backlogs move them.
Shipping cost
Shipping is calculated at checkout from your delivery address and the contents of the order. Orders over $200 ship free.
Outbound shipping charges are not refunded on a change-of-mind return. They are refunded when a piece arrives faulty, damaged, defective, or not as described.
Tracking
A tracking number is emailed to you when the order leaves Tampa. It can take up to 5 days for a carrier's system to show the first scan, so a number that looks dormant on day one is normal. If it has still not moved after that, contact us and we will chase the carrier with you.
Address accuracy
Check your address before you pay. We ship to the address entered at checkout, exactly as it is entered. If an order is returned to us because the address was wrong or incomplete, we will resend it once you confirm the correct address and cover the second shipping cost. We cannot take responsibility for a parcel delivered to an address that was typed incorrectly at checkout.
You can change the delivery address within 2 hours of ordering. Contact us with your order number inside that window.
Lost or delayed packages
If tracking stops moving, or the delivery window passes with nothing at your door, contact us with your order number and we will open a case with the carrier.
Where a carrier confirms a parcel as delivered, we treat the order as fulfilled. We are not able to refund or replace a parcel taken after a confirmed delivery, but we will give you the carrier documentation you need to make your own claim.
International orders and customs
Import duties, customs charges, handling fees, and local sales taxes are set by the destination country and are payable by you. They are not included in the price at checkout, and we have no way to calculate them in advance. Customs can also hold a parcel for inspection, which is the most common single cause of a late international delivery.
If you refuse a parcel at customs and it is returned to us, we refund the price of the pieces once they are back in Tampa. The original shipping cost and any duties already incurred are not refundable.
Damaged in transit
If a piece arrives damaged, contact us within 7 days of delivery with photographs of the piece and of the outer packaging. You get a free replacement or a full refund, and you do not pay return shipping. The full terms are on the Returns and Guarantee page.
Questions
Use the contact page and include your order number.
Disclosure
47 Vault sells novelty commemorative pieces made for display and collecting. They are not legal tender, not precious metal, and not investments, and they are not affiliated with, licensed by, or endorsed by any government entity, public office, or public figure.